The client
A global research and medical device provider needed a partner who could manage multiple daily pickups for overnight cross-country delivery.
The challenge
Complexity can be expected in the healthcare industry. For many freight transportation brokerage companies, it’s something to be avoided. Travero has proven itself as one of the very few companies that can support this provider’s operation with creative solutions to tricky problems.
The client came to Travero more than 15 years ago for its milk run—a five-day-a-week run that included between 25 and 30 stops per week near its manufacturing facility, followed by overnight delivery to its east coast operation. Pickup locations and quantities would vary daily, as would timing, requiring our team to respond quickly to requests. The single-driver overnight run requires two relay swaps to move nonstop from origin to destination.
The solution
Configuring the trucks for optimal loads—and the detailed reporting required to ensure trailers are maximized across multiple stops—requires constant communication between the client and Travero. It also requires meticulous attention to detail, quick problem solving, and a trusted team who is well acquainted with the client. COVID brought further challenges in 2020, and the client leaned on Travero to quickly move product: Hospitals needed medical supplies more than ever, and they needed them yesterday.
Finding a partner who was as flexible as it was reliable had been a challenge for the client. The success of our partnership is reflected in the many years we’ve worked together and the way that work has grown. From one run in the early days, our team currently manages eight runs and a significant portion of the client’s spot business. As other carriers have fallen short, we’ve been proud to step in—and keep proving our ability as an extension of their team.
The numbers
- 15-year partnership
- Multiple Travero team members supporting the partner’s success
- The milk run covers 2,000+ round-trip miles, starting with 4-6 pickups and six relay stops. It runs five days per week for a total of 10,000+ miles.